Customer Services

In addition to an excellent system, the second major value-adding factor in the total cost of ownership (TCO) and Return on Investment (ROI) is high-quality services. We are dedicated to maximizing our customers´ ROI for their Airport Baggage and Cargo Systems, Parcel Logistics and Postal Mail Systems. Our Expert Services for Infrastructure and Logistic Systems present a comprehensive portfolio of modular and customizable technical services – targeted at ensuring high system availability, reliability and operational efficiency. Our services also encompass non-Siemens systems.

As a well-established international service organization with excellent references in airports as well as parcel and postal mail distribution around the world, we are ready to serve airport operators in addition to mail and parcel distributors - and are deeply committed to supporting our customers throughout the entire life of their equipment, by providing a comprehensive portfolio of services individually tailored to their own specific requirements.

Business Based Services

Our Business Based Services address the strategic aspects of managing airport, parcel and postal mail logistics systems throughout their life cycle, such as the outsourcing of operation and maintenance (O&M) activities, along with system performance enhancements. The focus is on O&M efficiency and system performance.

Maintenance Services

Maintenance Services supports the in-house O&M organization to best achieve its goals. In addition, with the following services, our spare parts team assists you in developing an individual logistics strategy to ensure the optimum combination of system availability and cost-effectiveness.