Digital Factory & Process Industries and DrivesDigital Factory & Process Industries and Drives

Customer Services

Our Team

Our Industry Automation and Drive Technologies Customer Service team is committed to ensuring that the excellence of our products is surpassed by the service we provide. Our aim is to exceed your expectations and we try to do this by practising, daily, the values contained within our IA&DT Vision.

The people who work in Customer Service are totally committed to ensuring we deliver "Excellence in Customer Service". This means that we aim to get it right first time, every time, but if things go wrong as unfortunately some times they do, the aim is to sort things out quickly and without fuss. When contacting Customer Service you should find our people and processes adding value to your business. If not then we would like to know. Please contact us on any occasion when the service we provide fails to exceed your expectations and we promise you a prompt and professional response. We offer a route for Customer Feedback, both negative and positive.

How to Order

Via Distribution:

We are committed to providing high levels of service to our customers throughout the UK. These service levels are maintained by creating strategic partnerships with companies who have expertise in stocking, distributing and technically supporting our products. We recommend that all sales of franchised products are routed, where possible, through the authorised distributor.

13/09/2010 | Author: Industry Automation & Drive Technologies